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John Gentry

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It feels as if we can't even go a week anymore without hearing about a new breach or outage. For years, IT departments were always on stand-by should the unimaginable happen and were judged by how quickly they could curb a bad situation. These days, however, it's not good enough to fix a problem - even if it's taken care of within a few minutes. Questions start to arise the minute something bad happens, and to really show strength IT departments have to stop the problem before it happens. Magic? No, it's just being proactive and it's imperative more than ever that IT closely monitor the health of their infrastructure to keep the business running. IT departments experience performance and availability issues on a daily basis, often not discovered until end users complain to customer service representatives or help desks. With IT environments becoming more complex, i... (more)